A Smart TV is either a television set with integrated Internet capabilities or a set-top box for television that offers more advanced computing ability and connectivity than your average basic television set.
Viggo transforms an ordinary hotel TV into a “SmartNet TV” (SNTV)– a networked, easy-to-use infotainment and media hub, combining Internet, content, hotel service and more – using the hotel’s wireless network.
The Viggo service works with any TV that has an HDMI connection.
No, you can start out with a single room and add more as you see fit.
No, our motion remote controls both the TV and the Viggo capabilities.
Our service packages all include a Viggo box and a “magic-wand” remote control device (with batteries) per TV set, all cabling and unlimited access to the CMS.
Yes, you can provide information or have individual notifications appear using the CMS.
No, there are no hidden fees apart from the service agreement.
Yes, it can. If you use it with a LAN connection, it automatically sets up a wireless access point for your guests. In fact, we can turn your LAN into a WLAN.
We ensure a guest’s privacy by automatically deleting all personal data at check-out. Guests also have the option to reset and delete their personal data at any time.
No, your hotel information pages are entered into the system once. Viewing them does not even require an Internet connection.
Yes, you can easily create, edit and update all content all by yourself using our simple, intuitive CMS. No prior experience necessary!
By using the keypad on the back of the “magic-wand” remote control.
Yes, our Viggo box supports UDP multicast and Unicast, and enables you to receive TV channels and VoD streams using your existing or future IPTV infrastructure.
Yes, the service logs onto the Internet just as a guests would, using their own devices.
Viggo is managed using a browser, and a web service from our cloud-based CMS, so you can work anywhere you like as long as there’s an Internet connection.
Yes, Viggo has a built-in instant messaging system.
Yes, no problem.
It’s your call. You can add Viggo to your internet access charges, bill rooms by usage on demand, or offer the service free of charge, It’s your choice as a hospitality venue.
A hot spot is what we call a wireless network, located in a public place, that offers a simple and easy connection to the internet. On Viggo Smart Net’s “Hot Spots”, the connection doesn’t require changing the definitions on your PC. Examples of “Hot Spots”: coffee houses, hotels, convention centers, airports, etc.
A Wireless Internet Service Provider enables the connection of users to the internet through local wireless networks, mainly with the common 802.11 technology. The WISP is responsible for the quality of service provided. Smartnet is a leading and highly advanced wireless internet supplier in Israel and in Europe.
In order to connect to the service, you will need a laptop or a handheld computer with a standard internet browser (Internet Explorer, Firefox) and a wireless network card. If you don’t own a built-in wireless network card, you can borrow a connection kit for a deposit fee at the hot spot (not available in all “Hot Spots”) or purchase a wireless Wi-Fi 802.11b card in any computer store. You also need to make sure the card identifies the hot spot you are at.
Laptop owners can maximize the use of Smartnet’s wireless network. However, even if you don’t own a laptop, you can easily enjoy internet connection via internet rooms or “kiosk” work-stations operated in some of our locations.
In some of our “Hot Spots”, you will be able to borrow connection kits as part of our service if you don’t own a wireless network card. You can receive such a connection kit (for a deposit only) from the representative at the place of business or the hot spot you are at. Our skilled technicians or the hot spot team will help you when needed. The card is then connected to the LAN Port and the USB connection. (No software download is needed). The kit operates only on the Smartnet network.
After connecting to the Smartnet network, you have to open the internet browser. The default page that appears is your “access page”. On this landing page you can choose your preferred payment option, e.g.: purchasing a user name from the representative at the place of business, credit card charge, purchasing via roaming partners or charging the room in hotels (not all the above options are available at all “Hot Spots”).
Roaming is a process which enables usage of the same user name and password at different locations, even if they may be operated by different providers, through collaboration agreements among various WISPs around the world.
Smartnet has a professional and skilled technical support team which is available 24 hours a day, 7 days a week. If you have encountered any problem or would like to ask a question, please don’t hesitate to call our toll free number: 1800-36-00-63
Our support center is at your service 24 hours a day, 7 days a week. We would be happy to be at your service and help you solve any problem or answer any question, anytime.
Each hot spot covers as many areas as possible in order to provide a convenient and high quality connection. To find out the coverage areas in “your” recent hot spot please call our support center or consult the team at the hot spot.
There are four payment options*:
o Local payment at your hot spot. (for more details contact the hot spot team)
o Credit card payment.
o Payment through Roaming and cellular companies.
o Room charge
(*not all payment options are available at all spots.)
If you purchased a connection kit from the team at the hot spot and did not use it, you should communicate with the reception desk and ask for a refund. In any other case, please contact our support team at 1-800-36-00-63 and we will handle the refund for you.
The wireless network at the “Hot Spots” enables broad-band connection. The band width set for each spot changes according to usage load utilization.
Yes. The smart service at Smartnet supports connection through most existing VPN programs such as Cisco, Microsoft, PPTP, CheckPoint and more. To find out whether we support your VPN program please call our support center at 1-800-36-00-63
Yes. Smartnet supports Mac users as well. Using an Airport card on your Mac will enable you to connect to the internet and enjoy wireless internet surfing.
Smartnet provides its clients with strict information security according to the BIT128 and SSL protocols. We are certified by COMODO, which is part of GTE Cyber Trust for credit cards with 128 bit security. We also secure your user name and password in all our systems. Both companies are well known in the field of security and are built-into the internet explorer browser.
Bluetooth is a short range wireless technology which was originally developed in order to replace cable usage between electronic appliances such as printers, headsets etc. This technology operates on 2.4 GHz frequency at ranges of 10-50 meters. Smartnet operates Bluetooth systems to send messages within some of its “Hot Spots”.
The Guest Place is your guests’ social media and networking board, where checked-in guest can see what others are doing, find peer recommendations and ask for the best experience around.
This is your opportunity to feel the pulse of your guests, interact and provide them with your best recommendations.
This is also one more opportunity for you to improve your service, contain bad reviews and generally show all your patrons you really care.
Try it out by pressing the “Connect with us” button and then “Guest Place”.
Browse the guests’ posts or post your own.
Checked-in guests are made aware of Guest Place postings via app notifications.
In the Connect With Us section you will also find the option to TV Media Share (Middle picture, Top-Right).
This neat feature enables your guests to stream their personal content to the in-room TV screen if the Viggo Smart TV solution is also installed in-room but is not part of your current trial.
To be able to get into your hotel in the smart stay app, the Hotel App Admin must create the hotel in the Viggo Database first. If you are the Hotel App Admin, please make sure you created the hotel here .
If you already created your hotel in Viggo Database – click here to further instructions how to enter your hotel.
Hotel Admin? Here is the link to your Training