The Hotel Guest Experience of the Future: Personalized & Connected
The Hotel Guest Experience of the Future:
More Personalized & More Connected
The best hotels are the ones that are homes away from home for their patrons. A home, for better or for worse, is the place where people are the most comfortable because they have the resources to create a residence that is completely accustomed to their requirements and to tend to their comforts. Therefore, the hotels of today and the future strive to create a more personalized and more connected experience for their guests.
Here’s a look at how personalized and connected rooms will help create the perfect experience for hotel guests during their stay.
Some hotels are looking at creating the right temperature for guests.
In some cases, people are not just accustomed to a temperature, they develop an uneasiness that might be detrimental to their health. Therefore, some hotels are now planning to install next-gen energy management systems. These systems help lower energy consumption and allow the guests more control by personalizing the thermostat according to their requirements. Sensors adjust the temperature when the room is occupied and mobile apps linked to them allow the guest to pre-set the temperature according to their needs before arrival.
Some hotels also are offering a morning cup full of information
Food and beverages form an important part of a person’s stay. Some companies are looking to add weather and other news updates to Wi-Fi connected coffee makers, giving the patrons a heads up on the day’s natural progress while sipping their morning coffee.
That being said, information relayed from the hotel to their guests doesn’t stop there. Smart hotels are now utilizing other connected devices such as smart hotel room TV to directly communicate with their guests and present special offers in and around their hotel.
Others are looking to better entertainment options
Like everything else, entertainment is becoming personalized. With streaming platforms available and the allowing digital downloads, there’s every possibility that the customer comes laden with a binge watch worthy series. Of course, the hotel should have the option for them to cast their content to a bigger screen – whether it is a TV or a projector. Such kind of personalized content goes a long way in winning customer loyalty. With streaming entertainment considered the future, it makes sense to invest in this kind of technology.
Hyper-personalized guest experiences
Personalization is a concept that lies at the very heart of the travel industry: the art of making people feel at home. But the challenge with personalization when it comes to the hotel sector is that it’s not enough to know who your guest is. You also need to know the context of their travel. What the same person will want can be very different when traveling for business or leisure, and on whether they are traveling alone versus as a couple, family or in a group.
Viggo Smart Hotel’s was created to enhance the ultimate Internet-based guest experience by combining engaging content, high-quality personal service and a smart environment for every guest.